Viagogo statement on ticket resale

19 November 2025 - Press release

We acknowledge the government’s announcement today which is part of a long, multi-year process, not a final outcome. Evidence shows price caps have repeatedly failed fans, in countries like Ireland and Australia fraud rates are nearly four times higher than in the UK as price caps push consumers towards unregulated sites.

The solution is open distribution: connecting primary and resale platforms to verify tickets. This allows the sharing of critical information to identify illegal bot activity and eliminate fraud. Opening the market to greater competition also helps drive prices down, benefiting fans.