Openstage Puts Artists in Control of Fan Relationships by Uniting Once Fragmented Data

11 December 2025 - Press release

Artists struggle with one basic issue: Control. 

They don't know who their fans are. Even with large followings, most artists struggle to identify real fans, understand who is engaged, or build relationships over time. Fan information is scattered across ticketing platforms, social networks, streaming services, and ecommerce tools, none of which were built to give artists direct access or meaningful insight. Artists don't control the channels where most fan interactions happen. Platforms decide who sees what, when, and how often, making it difficult for artists to reliably reach even their most loyal supporters.

Without control and ownership, it's nearly impossible to build the kind of sustainable, compounding fan business that every artist needs for long-term success. 

Openstage's fan data and marketing platform lets artists take control. It lets artists unlock fan demand, build a world authentic to their creative vision and personality, and create real value and connection. Running behind the scenes, it makes true direct-to-fan commerce and interaction possible in a dauntingly fragmented industry, from merch to presales to fan clubs and community experiences. Openstage now supports fan relationships for more than 600 artists and 30 million fans worldwide.

Openstage is now the system behind many of the world's most beloved artists as they build deeper, more direct relationships with their fans. Lana Del Rey rewards fans with exclusive access to pop-up shops. Oasis gave long-standing supporters priority access to the majority of their Live 25' tickets. Sir Paul McCartney uses Openstage to unify his global fanbase and power the Wings Fun Club. Bad Bunny ensured local fans received first access to his Puerto Rico residency, including a surprise final night only available to those who missed out. And most recently, the only way to get a ticket to Radiohead's reunion tour or Hayley William's debut run was through Openstage's "Ticket Unlocks."

There's a reason Openstage works. "Fans are not customers. They are something far better," exclaims Openstage Chief Strategy Officer Rob Sealy. "They come to an artist with strong emotional connections and a real desire to interact. Only artists can lead this process, and when they do, we've watched them grow their fanbase and their revenues substantially. If artists were to take control, you'd see the industry achieve its growth targets of $50bn by 2030."

To harness this opportunity, artists who use Openstage invite fans to sign up for an account. Once fans do, artists can access rich first-person data that allows them to segment fans and observe fan activity over time. They can create special campaigns or offers such as ticket unlocks for invite-only access, plan a tour based on their real fanbase, and create a fan app where they directly control every inch of the fan experience. 

"The music industry could be three times larger if artists were to lead and engage fans directly," Sealy explains. "Live events speak to this fact. Today, 98% of ticketed events do not sell out, including sporting events as well as concerts," Sealy explains. "That leaves 30% of tickets unsold. Yet we've seen firsthand that when artists go direct, they discover that demand is always there to meet supply. When artists are not engaged directly with their fans and let intermediaries dictate terms, money and opportunity is lost."

Things change dramatically when artists and fans find a space such as Openstage where they can interact directly. Artists can drive fan relationships, providing different, exciting things to different types of fans, and fans can engage without intermediaries and reap the rewards of that connection. They can organize their data in one place instead of dozens; artists have to wrangle up to eight social platforms, three community platforms (like Discord), six DSPs, four ticketing platforms, five event discovery platforms, and more than a dozen ecommerce stores that service different regions, a not unlikely scenario for a touring artist with a following. 

"There's no world where artists should be stitching together ten different tools just to understand who their fans are. There should be one system that sits at the center—one place where the artist controls the fan experience, even when the interaction happens on a third-party platform," states Rob Abelow, Chief Product Officer at OpenStage. "That's the role Openstage plays. We're not replacing ticketing or stores; we're the connective tissue that makes the whole ecosystem actually work for the artist. We're saying: stop letting platforms define your audience. Bring it all into one system you actually control."

At the heart of this relationship lies a deeply human, emotional connection that the industry should nurture, not exploit. "You sell things to fans, but that's not what it's about. It's about caring for your fans. That's what Ticket Unlocks communicate: that the artist actually cares," muses Abelow. "All direct-to-fan commerce treats fans as consumers. They are names on a list, getting a generic email that begs them to buy as many variants of an artist's merch as possible. It doesn't give artists ways to ensure fans get a better experience." 

At the heart of this relationship lies a deeply human, emotional connection that the industry should nurture, not exploit. "You sell things to fans, but that's not what it's really about. It's about showing fans you actually value them," muses Abelow. "The industry has misunderstood 'direct-to-fan.' Fans aren't names on a list, and direct-to-fan isn't about blasting everyone with generic emails to buy 20 vinyl variants. It's about giving the fans who opt in a better, more personal, more rewarding experience. When artists do that, we see that those fans stay longer, buy more, and become their most powerful engine for growth."

It's this care that only artists can show and cultivate that promises to transform the industry. "If we want the same old results – frustrated fans, loss of brand value, no meaningful data and untapped revenue – then carry on as before," Sealy says. "But if we want something better, let the artist lead. Let the artist create richer, more authentic fan experiences."