FanFair Alliance06 September 2019 - Press release
Adam Webb, Campaign Manager, FanFair Alliance
"Today's announcement was a bolt from the blue, and we need time to assess its ramifications.
"Clearly, the CMA have led in undertaking some important work in bringing Viagogo to heel. The site is far more transparent than it was in December 2016, when their enforcement investigation began.
"However, even leaving aside its historic abuses of UK audiences, which are serious, extensive and well documented, we still hold serious concerns that Viagogo remains non-compliant with a range of consumer protection laws. We continue to share these concerns with the CMA on a regular basis.
"And there's the rub. Having gone to the cost and effort of serving Viagogo with a court order, it certainly feels disappointing that our regulator is apparently relinquishing its considerable efforts and not finishing the job."